Reschedule, Cancellation & Refund Policies

Certification Classes

Rescheduling & Makeups

Should you need to be absent from your scheduled class session for any pre-planned* reason, please contact the center 48 hours prior to the start of your scheduled class. We are happy to provide you with a credit that can be used to schedule a makeup session with your instruction or to try another class with any Lune Spark instructor. All credits issued used must be redeemed within 90 days, after which time they will expire.

*Should you/your student find that you are unwell on the day of your scheduled session, please make the best decision for your/your student’s health. We are happy to honor our rescheduling & makeup policy for day-of illness.

Cancellation

Should you need to cancel your class subscription for any reason, you are able to do that directly in your portal on the Lune Spark website:  Log into your portal, click My Schedule, Hover over My Account, click on My Lune Spark Plans, and then click Cancel my Lune Spark plan. You can also email us at cancel@lunespark.com or call us at 919-342-0568.

Refunds

Refunds will be issued for any unused portion of cancelled subscriptions. For example, if you attend two classes in a monthly billing cycle and then need to cancel, you will be refunded for the remaining two classes in your billing cycle.

Holidays

Lune Spark observes the following holidays and will be closed for classes. Credits will be automatically issued for certification class students who are impacted by center closures due to holiday. 

• Martin Luther King Day

• President’s Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veteran’s Day

• Thanksgiving Break

• Christmas & New Year’s Break

 

3-Month Classes

Rescheduling & Makeups

Should you need to be absent from your scheduled class session for any pre-planned* reason, please contact the center 48 hours prior to the start of your scheduled class. Unfortunately our 3-month classes are built with fixed start and end dates and curriculum planned for each class. Makeup sessions and credits will not be possible. We are happy to provide an overview of the curriculum covered during your absence, and instructors will do their best to help you catch up when you return. 

*Should you/your student find that you are unwell on the day of your scheduled session, please make the best decision for your/your student’s health. We are happy to honor our rescheduling & makeup policy for day-of illness.

Cancellation

Should you need to cancel your 3-month class for any reason, you are able to do that directly in your portal on the Lune Spark website:  Log into your portal, click My Schedule, Hover over My Account, click on My Lune Spark Plans, and then click Cancel my Lune Spark plan. You can also email us at cancel@lunespark.com or call us at 919-342-0568.

Refunds

Refunds will be issued for any unused portion of cancelled 3-month subscriptions. For example, if you attend one and half months of your 3-month class and then need to cancel, you will be refunded for the remaining half of the second month you paid for and you will not be charged for the remaining month of your subscription.

Holidays

Lune Spark observes the following holidays and will be closed for classes. Credits will be automatically issued for certification class students who are impacted by center closures due to holiday. 

• Martin Luther King Day

• President’s Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veteran’s Day

• Thanksgiving Break

• Christmas & New Year’s Break

​

Youth Camps

Rescheduling & Makeups

Should you need to reschedule your purchased camp for any pre-planned* reason, please contact the center 48 hours prior to the start of your scheduled camp. We are happy to schedule another camp of similar value (if you know which date(s) you would prefer at the time of rescheduling OR provide you with a credit that can be used to schedule another camp of similar value in the future, OR issue a full refund.

*Should you/your student find that you are unwell on the day of your scheduled camp, please make the best decision for your/your student’s health. We are happy to honor our rescheduling & makeup policy for day-of illnesses.

Cancellation

Should you need to cancel your scheduled camp for any reason, please contact us via email at cancel@lunespark.com or phone at 919-342-0568.

Refunds

If your student is unable to attend a camp and you do not wish to reschedule or receive a credit for future use, refunds will be issued for any camp cancellations received 48 hours prior to the start of your scheduled camp.

Holidays

Lune Spark observes the following holidays and will be closed for camps and classes: 

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Break

• Christmas & New Year’s Break

Lune Spark is open for one-day and track camps on the following holidays and most teacher workdays: 

• Martin Luther King Day

• President’s Day

• Juneteenth

• Columbus Day

• Veteran’s Day